Frequently Asked Questions

Everything you need to know about shopping with FELOCITY.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

What payment methods do you accept?

FELOCITY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my package in real-time?

Yes. Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

Are the products on FELOCITY covered by a warranty?

Most of our products come with a 1-year manufacturer warranty against defects. Please check the specific product page or contact us for details regarding individual items.